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AGREEMENT AND POLICY

AGREEMENT AND POLICY

Terms and Conditions of Use and Sale

1.General

The following Terms and Conditions of Use and Sale ("Agreement") serve as a reference guide to provide the Customer (“You”) with a concise and comprehensive understanding of the policies and procedures for creating an online account (“Account”) and purchasing or selling precious metals goods (“Goods”) – gold, silver and platinum – from or to GoldSilver Central Pte. Ltd. (“GoldSilver Central”, “GSC”, “Company” or “we” or “us”). These terms and conditions apply to all transactions and dealings between You and GoldSilver Central regardless of the method of transaction used.

This Agreement pertains to your interaction with and use of the website (goldsilvercentral.com.sg) owned and operated by us, through which this Agreement is accessed, including any successor website(s), all services provided through the website, and the content thereof (collectively referred to as the "Website").

These terms and conditions supersede any previous terms and conditions you may have entered with us. Any previous obligations entered with the company will be treated as if the present terms and conditions apply.

This Agreement shall be governed by and construed in accordance with the laws of Singapore.

For any further details, clarifications or inquiries, please reach out to GoldSilver Central at +65 6222 9703 or send an email to [email protected]

2. Acceptance of Terms:  
a. By utilizing this website, you affirm that you either:
        i. have reached the legal age and possess the legal capacity to agree to these terms and conditions, thereby binding yourself to this Agreement; or
        ii. are the parent or legal guardian of a minor who has not reached the age of majority and you consent to accept the terms and conditions of this Agreement on their behalf.

If you are the parent or legal guardian of a child under the legal age to enter into this Agreement, then, as used in this Agreement, “you,” “yourself,” and “your,” means and refers to you on behalf of yourself and your child who is the user of the Site.

b. By accessing and using the Website and upon creating an Account, you agree and accept all the terms and conditions of this Agreement, including, without limitation, the terms and conditions provided and any additional rules and guidelines that we post on the Website.
c. Upon the generation of a sale or purchase order, you engage in a legally enforceable contract with GoldSilver Central Pte. Ltd., to which you are agreeing to adhere to the stipulated terms.
d. GoldSilver Central reserves the right to amend this Agreement from time to time. The Agreement deems to take effect once it is updated on the Website. This Agreement does not affect any mandatory and/or statutory rights that You have as a consumer under the SPCA Singapore Consumer Protection (Fair Trading) Act.
3. Regulatory and Compliance
a. In accordance with Singapore’s Precious Stones and Precious Metals (Prevention of Money Laundering, Terrorism Financing and Proliferation Financing) Act 2019 (PSPM Act) and applicable regulatory guidelines administered by the Ministry of Law, GoldSilver Central Pte. Ltd. is legally mandated to perform Customer Due Diligence (CDD).

Prior to initiating any transaction or opening an account with GSC, all prospective customers must complete the onboarding process via our secure portal:

https://individualonboarding.goldsilvercentral.com.sg

b. To complete registration, the Customer must provide valid and unexpired Know-Your-Customer (KYC) documentation, including:
        i. A valid Passport, National Registration Identity Card (NRIC), Foreign Identification Number (FIN), or other official government-issued identification document bearing a clear photograph and signature.
        ii. A recent bank statement (issued within the last 3 months) displaying the Customer's full name, residential address, bank name and full bank account number.
c. GSC reserves the right to request additional information, records, or declarations to satisfy ongoing regulatory and compliance obligations, including but not limited to:
         i. Verification of Source of Wealth (SoW);
         ii. Verification of Source of Funds (SoF);
         iii. Any other documentation deemed necessary by GSC’s Compliance Department.
d. GSC reserves the absolute right, at its sole discretion, to reject any account opening application, freeze account activities, or decline any transaction without prior notice, liability, or recourse. Such measures may be taken where GSC suspects or identifies, without limitation:
         i. Inaccurate, incomplete, or misleading customer information;
         ii. Potential or suspected money laundering, terrorism financing, proliferation financing, or fraudulent activity;
         iii. Unregulated or unauthorized dealing (including on behalf of undisclosed third parties); or
         iv. Failure to satisfy internal compliance and risk assessment benchmarks.
4. Purchase of Precious Metals from GSC (Customer Purchases)
a. Submitting an order via GSC’s Website, over the counter (OTC), telephone, or email constitutes an irrevocable offer by the Customer to purchase the Goods at the locked-in price (“Order Confirmation”).
b. To prevent any confusion, proof of sending the email with Order Confirmation is an evidence of receipt, unless a delivery failure notification is received by GSC within six hours of sending the Order Confirmation.
c. Prices published on GSC's Website update dynamically based on international spot precious metals markets. The binding purchase price includes the underlying spot price plus an applicable premium fixed at the moment the Order Confirmation is issued.
d. GoldSilver Central reserves the right to correct any trading or administrative errors which are shown on the Order Confirmation at any time subject to giving you notice. You agree to accept without limitation the price on the corrected Order Confirmation.
e. GSC reserves the absolute right to decline, cancel, or limit the quantity of any order, in whole or in part, at its sole discretion without liability. Reasons include, but are not limited to, inaccuracies in product details, pricing errors, inventory shortages, rapid market fluctuations, or failure to pass compliance screening.
f. The currency, unless clearly otherwise stated, for any transaction is Singapore Dollar (SGD).
g. Full payment must be received by GSC within 30 minutes of order placement for online orders, or by the specific settlement window indicated on the invoice.

                    Accepted Payment Methods:

                             • Digital Payments: PayNow, FAST Bank Transfer, or GIRO.
                             • Bank Wire / Transfer: Direct transfer to GSC’s designated SGD or USD accounts (UOB or DBS).

                     For international wire transfers, please allow at least 3 working days before the credit shows up in our account.

                             • Over-the-Counter (OTC) Cash: Cash payments in SGD only at GSC’s retail premises (subject to statutory limit thresholds). USD cash is strictly not accepted.

                     Bank wire instructions:

                      UOB SGD Current Account

                      Bank Name: United Overseas Bank Singapore

                      Name of Branch: Head Office

                      Bank code: 7375

                      Branch code: 001

                      Bank Swift code: UOVBSGSG

                      Account Number: 433-366-0274

                      Account Name: GoldSilver Central Pte Ltd

                      DBS SGD Current Account

                      Bank Name: DBS Bank Ltd

                      Name of Branch: South Bridge Branch

                      Bank code: 7171

                      Branch code: 010

                      Bank Swift code: DBSSSGSG

                     Account Number: 010-903558-3

                     Account Name: GoldSilver Central Pte Ltd

                     UOB USD Account

                     Bank Name: United Overseas Bank Singapore

                     Name of Branch: Head Office

                     Bank code: 7375

                     Branch code: 001

                     Bank Swift code: UOVBSGSG

                     Account Number: 352-930-242-6

                     Account Name: GoldSilver Central Pte Ltd

                     DBS USD Account

                     Bank Name: DBS Bank Ltd

                     Name of Branch: South Bridge

                     Bank code: 7171

                     Branch code: 010

                     Bank Swift code: DBSSSGSG

                     Account Number: 0010-002901-01-1

                     Account Name: GoldSilver Central Pte Ltd

h. To comply with anti-money laundering legislation, GSC strictly does not acceptpayments originating from third-party bank accounts, unverified accounts, or untraceable funds.
i. Where GSC receives funds that cannot be identified to a specific Customer account, and it is reasonably impracticable to return the funds to the originating source, such funds shall be held in a non-interest-bearing suspense account. GSC shall make commercially reasonable efforts to trace and verify the rightful depositor. If the funds remain unclaimed for a period of five (5) years or more despite reasonable efforts, GSC reserves the right to deduct a reasonable administrative handling fee and, at its sole discretion, forfeit or irrevocably reallocate the remaining unidentifiable balance to corporate CSR, charitable initiatives, or general operations, subject to applicable Singapore laws governing unclaimed monies.
j. For all payment queries, please direct them to [email protected].
5. Tax Regulations (GST & Investment Precious Metals)
a. In accordance with the Singapore Goods and Services Tax Act, qualifying gold, silver, and platinum bars and coins that meet statutory purity and LBMA/Mint accreditation criteria are classified as Investment Precious Metals (IPM) and are exempt from GST.
b. Goods that do not qualify as IPM (e.g., some specific brands, numismatic items, proof coins, custom jewelry, or accessory items) shall be subject to prevailing Singapore GST rates.
6. Default, Market Loss Policy & Cancellation Fee
a. Sales are final and non-refundable. The Customer has no statutory right to cancel a confirmed order once an Order Confirmation has been generated.
b. Non-payment within the specified settlement window constitutes a default by the Customer.
c. In the event of default or approved cancellation, the Customer shall reimburse GSC for any market loss incurred—calculated as the positive difference between the original locked-in ask price and GSC’s prevailing ask price at the time of default. Any market gain resulting from default shall be retained entirely by GSC.
d. The defaulting Customer shall also pay a mandatory administrative cancellation fee of SGD 50.00 (subject to prevailing GST).
7. Fulfillment, Pickup, & Uncollected Goods
a. Orders designated for local pickup must be collected at GSC’s retail premises within 14 calendar days from the date of payment confirmation.

The address of GSC office:

GoldSilver Central Pte Ltd

03 Pickering Street #01-15/16

Nankin Row Singapore 048660

Tel: +65 6222 9703

Opening Hours:

Monday to Friday* – 10 am to 5.45pm

Saturday* – 10am to 12.45pm

*Except Public Holidays

b. Orders remaining uncollected beyond 14 days will incur an Uncollected Order Fee accruing at 1% per annum of the total invoice value (subject to a min of SGD 5.00 plus prevailing GST).
c. If Goods remain uncollected after 6 months, GSC reserves the right to liquidate/sell the Goods at GSC’s prevailing buyback rate. The proceeds will be credited to the Customer’s cash ledger after deducting accrued Uncollected Order Fees and administrative costs.
8. Local Delivery and International Shipping
a. GoldSilver Central offers a comprehensive local door-to-door delivery service within Singapore. All local deliveries organized by GSC include complimentary 100% insurance coverage for full peace of mind during transit.

        Local Delivery Fees:

            • A standard local delivery fee of SGD 80.00 (plus prevailing GST)applies to local orders under SGD 20,000.
            • Orders with a total value equal to or exceeding SGD 20,000.00 qualify for complimentary local doorstep delivery.
b. Confirmed orders will be delivered within two (2) business days, between 9:00 AM and 6:00 PM, through GSC’s designated secure logistics partner. The specific delivery time slot will be mutually agreed upon in advance by a GSC sales representative.
c. To ensure secure and timely delivery:
        i. An authorized recipient must be physically present at the designated delivery address during the scheduled time slot to receive and sign for the package.
        ii. Packages will strictly not be left unattended at doorstep locations, rise/common areas, or mailboxes under any circumstances.
d. If a delivery attempt fails due to the absence of an authorized recipient at the agreed time slot, any subsequent redelivery attempt will incur additional delivery fees payable by the Customer.
e. GSC accepts orders from foreign buyers and offers international shipping, subject to the precious metals import regulations, customs duties, and legal restrictions of the destination country.
f. Additional international shipping fees, freight charges, and transit insurance apply to all overseas deliveries. The Customer is solely responsible for clearing customs and paying all applicable local taxes, import duties, tariffs, or administrative fees levied by the destination country.
g. Overseas buyers are encouraged to contact GSC directly at [email protected] prior to placing an order to confirm shipping feasibility and receive a customized freight quote.
9. Risk-of-Loss Transfer
a. For over-the-counter collections, title and risk of loss/damage to the Goods pass to the Customer immediately upon physical handover at GSC's counter.
b. For delivered orders, risk of loss remains with GSC or its secure logistics provider until the package is delivered and physically signed for by the Customer (or authorized representative).
c. The Customer must inspect all sealed packaging for physical damage or tampering prior to signing for delivery. Any discrepancies, missing items, or transit damage must be reported in writing to GSC within 24 hours of receipt.
10. Sale of Precious Metals to GSC (Customer Buyback)
a. GSC offers buyback services for investment-grade gold, silver, and platinum bars andcoins, and gold jewellery.
b. GSC reserves the absolute right, at its sole discretion, to decline or refuse any buybackor quote request from the Customer for any reason without liability or obligation.
c. When a Customer submits a sell order in person, or via electronic channels, the price quoted is a locked-in price ("Buyback Locked Price"). Upon submission, the Customer enters into a legally binding and irrevocable contract to sell the specified Goods to GSC.
d. Verbal or written quotes provided over the counter at GSC’s premises are valid only for immediate acceptance. If not accepted immediately, the quote expires automatically.
e. GSC reserves the right to recalculate or cancel a Buyback Locked Price if the quote was generated due to technical glitches, pricing engine latency, or administrative errors.
f. Customer must deliver the physical Goods to GSC’s retail premises (or release toGSC’s account while in storage) prior to the order placement.
g. If the Customer purports to cancel a confirmed sellback order, the Customer shall be in default. The Customer agrees to pay GSC a Cancellation Fee of SGD 50.00 (subject to prevailing GST), in addition to any market loss incurred by GSC in liquidating or adjusting its underlying hedge positions. Any market gain realized upon default shall be retained by GSC.
h. All Goods submitted to GSC are subject to physical inspection, weighing, and non-destructive metal verification testing (including, but not limited to, X-ray Fluorescence (XRF) spectrometry, ultrasound, or electrical conductivity analysis).
         i. The Customer authorizes GSC to perform all necessary testing procedures to verify the metal content, purity, and authenticity of the Goods. The Customer acknowledges and agrees that such testing may involve destructive methods—including cutting, scratching, drilling, or acid testing—that may permanently alter, mark, or damage the Goods. GSC shall not be liable for any decrease in market or collector value resulting from necessary testing. If an item subject to destructive testing is ultimately rejected or fails purity verification, GSC bears no obligation to restore the item to its original state or compensate the Customer for such alteration.
j. If any submitted item fails purity verification, shows evidence of tampering, or is determined to be counterfeit or adulterated:
         i. GSC will immediately reject the item and cancel the sell order for that specific item.
         ii. GSC reserves the right to report counterfeit or fraudulent items to the Singapore Police Force or relevant regulatory authorities.
         iii. The Customer shall reimburse GSC for all administrative, testing, or legal costs incurred in handling non-compliant or counterfeit Goods.
k. If, following the completion of testing, the Client elects not to proceed with the sale of the Goods to GSC for any reason, a testing and handling fee SGD 5.00 (subject to prevailing GST) per tested item shall apply. GSC reserves the right to retain possession of the tested Goods until all accrued testing fees are settled in full by the Client.
l. Buyback proceeds will be paid directly to the Customer’s verified bank account (via PayNow, or Wire Transfer) or via Cash (subject to operational cash limits and statutory AML thresholds). Third-party payouts are strictly prohibited.
m. For standard walk-in and small-value orders, payment processing will typically be completed within 1 hour following successful testing and verification.
n. For high-value sellback transactions (exceeding SGD 1,000,000), payment will be settled within 2 to 5 business days.
o. Any intermediary bank fees, international transfer charges, or foreign exchange conversion costs shall be borne solely by the Customer.
11. Force Majeure & Market Interruption
a. GoldSilver Central shall not be held liable or in default for any delay, failure, or interruption in fulfilling any obligation under this Agreement where such delay or failure arises directly or indirectly from events beyond reasonable control (“Force Majeure Event”).

A Force Majeure Event includes, but is not limited to:

        i. Acts of God, severe natural disasters, floods, fires, earthquakes, or epidemics/pandemics;
        ii. War, acts of terrorism, civil unrest, riots, blockades, or military actions;
        iii. Government emergency measures, trade embargoes, nationalization, or changes in applicable laws or statutory regulations;
        iv. Major power grid failures, telecommunications outages, cyberattacks, or widespread internet disruptions; and
        v. Systemic disruptions to global financial markets, national clearing or banking system failures, or severe currency or capital flow controls.
b. In addition to Force Majeure Events, GSC reserves the right, at its sole discretion, to suspend, modify, or delay order processing, price locking, order fulfillment, or payment releases in the event of an Extraordinary Market Interruption.

An "Extraordinary Market Interruption" includes, without limitation:

        i. The suspension, closure, or trading halt of key precious metals exchanges or benchmark pricing bodies (including, but not limited to, the London Bullion Market Association (LBMA), COMEX/NYMEX, or major spot price data feeds);
        ii. Unprecedented market illiquidity, extreme price gaps, severe market disconnections between physical metal premiums and spot paper markets, or the inability of GSC to hedge physical positions in the international market; or
        iii. Complete operational disruption, insolvency, or closure of primary international mints, refineries, or global security logistics transport operators.
c. If a Force Majeure Event or Extraordinary Market Interruption occurs that directly impacts GSC’s ability to determine a live spot price, procure physical metals, execute hedging, or process payments:
        i. GSC may extend the settlement, collection, or delivery timeline for affected purchase or sellback orders for the duration of the event without liability or default penalty.
        ii. GSC reserves the right to temporarily disable online price locking mechanisms and reject new purchase or sellback orders until normal trading conditions resume.
        iii. For outstanding or unfulfilled orders where live pricing or physical delivery becomes commercially impossible, GSC reserves the right to cancel the order and refund any settled funds to the Customer (without interest), or offer the Customer a revised price reflectable of real-time physical market acquisition costs upon market reopening.
d. GSC will make reasonable commercial efforts to notify affected Customers via website notice, email, or direct communication within a reasonable timeframe should a Force Majeure Event or Extraordinary Market Interruption significantly delay or modify the fulfillment of an active order.

 

12. Limitation of Liability, Warranties, and Disclaimers
a. All content, market commentary, price charts, newsletters, or literature published on the Website or communicated by GSC are provided for general informational purposes only and do not constitute financial, legal, or investment advice.
b. GSC shall not be liable for any loss or damage arising from reliance placed on such communications or publications, nor for any errors or omissions contained therein.
c. GSC reserves the right to modify product, service, or pricing details on the Website at any time without prior notice.
d. To the maximum extent permitted by law, GSC, its directors, officers, employees, affiliates, and representatives shall not be liable to You for any indirect, incidental, special, exemplary, punitive, or consequential damages (including, without limitation, loss of profits, trading losses, loss of opportunity, or business interruption) arising out of or in connection with any transaction, contemplated or actual, or Your use of the Website.
e. If it is determined by a court or tribunal of competent jurisdiction that GSC is liable to You in connection with any transaction pursuant to this Agreement, GSC’s total aggregate liability shall strictly be limited to the actual amount paid by You to GSC for that specific transaction.
f. GSC warrants that all Goods supplied are 100% authentic and meet the specific metal purity specifications described at the time of purchase.
g. GSC acknowledges its commitment to dealing fairly and in due turn with all orders to buy or sell Goods.
h. Except as expressly provided in this Agreement, all purchases and sales are final and non-refundable, and GSC offers no product exchanges or returns once a transaction is confirmed.
i. By accessing the Website or entering into any transaction with GoldSilver Central, You represent, warrant, and confirm that:
         i. All information provided by You in the course of Your dealings with GSC is complete, accurate, correct, and not misleading. GSC may rely on such information until written notification of any variation is received and acknowledged by GSC.
         ii. You possess sufficient financial knowledge, expertise, and experience to evaluate and make informed decisions regarding Your transactions with GSC, or You have sought independent professional advice prior to transacting.
         iii. You are acting for Yourself as the sole legal and beneficial owner of the funds (used to pay for Goods purchased from GSC) or the Goods (submitted for sale to GSC), with full legal authority, free from any liens, encumbrances, or third-party claims.
        iv. You further warrant that such funds or Goods do not represent the proceeds of crime or any illicit activity.
        v. You understand that precious metals investments carry inherent market risks, do not guarantee profits or yields, and may experience price fluctuations or declines in value. You have independently assessed these risks against Your personal financial situation.
        vi. You are making Your own independent decisions in connection with any transaction, and GSC has not provided any personalized investment advice, financial planning, or fiduciary recommendations.
        vii. You are and will remain financially capable of meeting all commitments and obligations under this Agreement, and You accept sole responsibility for ensuring that all instructions given to GSC comply with applicable laws.
j. You agree to defend, indemnify, and hold harmless GSC, its partners, officers, employees, attorneys, and affiliates from and against any and all liabilities, losses, claims, damages, demands, penalties, costs, and expenses (including reasonable legal fees on a solicitor-and-own-client basis) resulting directly or indirectly from:
        i. Your breach or violation of any provision of this Agreement;
        ii. Any inaccuracy, misrepresentation, or default in the warranties provided by You;
        iii. Your default on any contractual obligations, including costs incurred by GSC in closing or exiting underlying market hedge positions; or
        iv. Any third-party costs, recovery fees, or levies incurred by GSC in recovering outstanding debts or enforcing its rights against You under this Agreement.

 

13. Termination

You or GSC may terminate this Agreement, with or without cause, at any time by written notice to the other party. The termination shall not affect the rights or obligations of you and GSC with respect to the period prior to termination.

14. Copyright

The content, organization, graphics, design, audio, animation, video, compilation, digital conversion and other matters related to the Website are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Website is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Website. The posting of information or materials on the Website does not constitute a waiver of any right in such information and materials.

15. Collection of Data and Privacy
a. By Acceptance of this Agreement, You hereby agree to the collection and storage of Your personal data.
b. All data supplied to us is for administrative and regulatory purposes and is maintained with the utmost care and strictest confidence to avoid any misuse or alteration.
c. As a promise to uphold your privacy, the personal data/information will strictly not be disclosed to any third parties without your written consent and acknowledgement, unless required by law.
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