User Agreement

This User Agreement (“Agreement”) serves as a reference guide to provide the Customer (“You”) with a concise and comprehensive understanding of the policies and procedures for purchasing precious metals with Silver & Gold, via GoldSilverCentral.com.sg (“GSC”) via the website. Before placing an order to purchase from GSC, you first must create an online account. You must then read and accept all of the terms and conditions set forth in this Agreement, including, without limitation, the terms and conditions provided.

GoldSilver Central reserves the right to amend this User Agreement from time to time. The User Agreement deems to take effect once it is updated on the website. This would give all users of the website sufficient time to get acquainted to the new agreement.

Price Confirmations and Binding Agreement

After you have made an order, a detailed order confirmation e-mail will be sent to you from GSC within one business day (‘Order Confirmation’). The receipt of an Order Confirmation from GSC means that you have entered into a binding agreement to purchase bullion at the specified price. The price at which your order is submitted is being referred to as the locked-in price. To prevent any confusion, proof of sending the email is evidence of receipt, unless a delivery failure notification is received by GSC within six hours of sending the Order Confirmation.

GSC reserves the right to decline any transaction or order, in whole or in part, at our sole discretion. Such decisions may stem from various factors, including but not limited to limitations on available quantities, inaccuracies in product or pricing details, or the presence of potential or suspected fraudulent activity.

GSC will buy back silver bought from customers at spot price with an optional premium. The customer has to produce the invoice from GSC in order to obtain this price. The purchase price and conditions of selling silver that is not bought from us will be done on a case-by-case basis. The selling of silver will only occur in the office of GSC and not through emails or the website.

Payment

All sales are final.  They are not cancellable, refundable or returnable.  The full amount of the order must be paid within 30 minutes.  However, if your payment is not received within 30 minutes of the order date, GSC will have the option to cancel your order and the customer will be subjected to market loss policy and an admin fee of $50. In the prevention of Anti-Money Laundering, GSC does not accept any third-party payment.

Payment Options

GoldSilver Central accepts payments by:

i.) Cash payment on collection in SGD only. We do not accept USD in cash.

ii.) Credit Card Payment (In Store Only) (2021 Update: Not available at this moment until further notice.)

iii.) Cashier's cheque in either SGD or USD

iv.) Personal Cheque deposit in either SGD or USD (Please cross your cheque and write the invoice number on the reverse side, Please also make it payable to GoldSilver Central Pte Ltd)

v. ) International Wire or wire transfer in either SGD or USD
*USD payment can only be accepted via International Wire or bank transfer to our USD accounts. Cash payments in USD are not accepted.

Note: For cheque payments and international wire or wire transfers, please allow at least 3 working days before the credit will show up in our account

UOB SGD Current Account
Bank Name: United Overseas Bank Singapore
Name of Branch: Head Office
Bank code: 7375
Branch code: 001
Bank Swift code: UOVBSGSG
Account Number: 433-366-0274
Account Name: GoldSilver Central Pte Ltd

DBS SGD Current Account
Bank Name: DBS Bank Ltd
Name of Branch: South Bridge Branch
Bank code: 7171
Branch code: 010
Bank Swift code: DBSSSGSG
Account Number: 010-903558-3
Account Name: GoldSilver Central Pte Ltd

UOB USD Account
Bank Name: United Overseas Bank Singapore
Name of Branch: Head Office
Bank code: 7375
Branch code: 001
Bank Swift code: UOVBSGSG
Account Number: 352-930-242-6
Account Name: GoldSilver Central Pte Ltd

DBS USD Account
Bank Name: DBS Bank Ltd
Name of Branch: South Bridge
Bank code: 7171
Branch code: 010
Bank Swift code: DBSSSGSG
Account Number: 0010-002901-01-1
Account Name: GoldSilver Central Pte Ltd

All sales are final.  They are not cancellable, refundable or returnable. In an event of a cancellation, the customer will be subjected to a market loss policy and a admin fee of $50 which is subjected to GST.

Payment Queries
For all payment queries, please direct them to accounts@goldsilvercentral.com.sg.

Pickup of bullions
Orders are ready for pickup at our retail store upon payment confirmation. The collection period is set at two weeks, with any delays beyond this timeframe incurring an Uncollected Order Fee of 1% per annum. If items remain uncollected after 6 months, GSC reserves the right to sell them at the prevailing buyback rate. Any proceeds will be credited to the client's account after deducting the uncollected order fee.

The address of our office is as follows:

GoldSilver Central Pte Ltd
03 Pickering Street #01-15/16
Nankin Row Singapore 048660 
Tel: [65] 6222 9703     Fax: [65] 6750 4513

Our Opening Hours:
Monday to Friday* – 10 am to 5.45pm
Saturday* – 10am to 12.45pm
*Except Public Holidays

Privacy Policy

By providing us with your personal data/information, you have agreed to let us use them for the purpose of facilitating marketing initiatives when deemed fit. As a promise to uphold your privacy, the personal data/information will strictly not be disclosed to any third parties without your written consent and acknowledgement.

GSC respects your right to privacy. Therefore, GSC, will not sell, share or exchange your information with any third party, without your consent or approval.  All personal information is maintained with the utmost care and strictest confidence to avoid any misuse or alteration.

Investment Disclaimer

Precious metals markets are volatile and the value of precious metals may go down as well as up. There is no guarantee, explicit or implied, of the future value of any of the precious metal products that we sell. Accordingly, investments in precious metals involve a degree of risk which may make them unsuitable for certain individuals. You should carefully consider the suitability of an investment in precious metals as a personal investment and if needs be should consider seeking independent professional advice before proceeding.

Limited Liability

GSC assumes no liability or responsibility for orders placed on GoldSilverCentral.com.sg.  GSC will not be liable for any loss or damage caused by reliance on information obtained in any of our newsletters, literature, reports, e-mail correspondence, website, or any other communication from GSC. Moreover, GSC will not incur liability for errors or omissions in such communication.

However, if it is determined that GSC is liable to you in connection with any transaction pursuant to this Agreement, the liability to GSC shall be limited to the amount you paid in such transaction and GSC shall not be liable for any consequential, exemplary or indirect damages.
GSC reserves the right to modify any product or service information contained on our website or in any publication without notifying current or prospective subscribers or customers.  In no event shall GSC be held liable for any indirect, special, incidental or consequential damages arising from the use of the information contained on our website or in any publication.

Market Loss Policy

Once an order is submitted and a confirmation number (invoice number) is given, the transaction is valid and it may not be cancelled unless the individual is willing to bear the difference in the ask price based on our current ask price, if any, and an additional SGD$50.00 cancellation fee. Any market gain in price will not be refunded.

Termination

You or GSC may terminate this Agreement, with or without cause, at any time by written notice to the other party. The termination shall not affect the rights or obligations of you and GSC with respect to the period prior to termination. 

Your Ledger Account

 Clients with advance payment with GSC shall have the amount reflected in their Cash Ledger Account with GSC.  Should your GSC Ledger Account has any funds credited erroneously, you accept the responsibility to advise us when becoming aware of it and agree to cooperate in the re-assignment of such funds to the rightful depositor.

 Unidentifiable Funds

Where GSC is unable to identify the Ledger account to be credited, and it is not possible to return the funds to their source, client funds remaining in our suspense account for a period of 5 years or more may – at GSC's discretion - be accumulated and irrevocably be designated to any contribution that GSC deemed fit.