In our previous article, we have given a brief introduction of Retail Gold Investment Principles (“RGIPs”). As mentioned, RGIPs consist of a recommended checklist of seven listed principles. This week, we will look at the first principle, “Fairness and integrity”. So what does this mean?
“Fairness and integrity” explains a provider must treat customers fairly and act with integrity, from information and service provision through to transaction completion. It covers general guidance in four areas: fair marketing, education and support, fair pricing and fees, and fair trading and transaction completion.
GoldSilver Central/Kim Gold serves our valued clients with integrity, knowledge and capability. As part of practising RGIPs, we have put in place stringent processes and are selective on the jewellery pieces we pick to ensure authenticity, quality and to meet the standards for weight and purity. We, together with our valued clients, value ethical, responsible purchasing and sustainable living.
If you are interested to read more about the RGIPs, click here.